Can I have my bill taken directly out of my checking
account or savings account?
Yes, this service is called Rapid Pay. Your payment
is automatically withdrawn from your checking
account or savings account on the bill’s due date. You will still
receive a bill to show the amount and the
consumption. To set this up, send a completed
application and a voided check. The application
normally takes about four weeks to process. You can
cancel this service with a written request.
We
can mail you an application, or one is available by
clicking here or by
e-mail at
utilitybill@scgov.net.
May I pay either online or by the phone?
Yes, you may now pay online here on
www.scgov.net by
clicking on “pay your water bill.” First time
visitors should use the default pin number printed
on their bill and then change the pin number to set
up the account.
To
pay with a Visa, Mastercard or Discover card by
phone, call 941-861-6790, option 1 with your account number.
Balance or payment information is provided 24 hours
a day. You will receive a confirmation number upon
completion.
How do I check water and sewer availability in my area?
For
basic information on water or sewer services, you
may contact Sarasota County’s Customer Service
office at 941-861-6790 from 8:30 a.m. to 4:30 p.m.,
Monday through Thursday, and 9 a.m. to 4:30 p.m.
Friday.
If
your address is not currently served by Sarasota
County, another utility franchise or city of
Sarasota contact information will be provided.
If
you are interested in whether or not water or sewer
lines are proposed in your area, contact Utilities
Permitting at 941-861-0623 or 941-861-0629.
Utilities Permitting can also provide water or sewer
capacity fees and connection fees for any new
utility accounts.
Who can I contact to connect to new water or sewer
service?
To make an appointment to process your application
for water and/or sewer service connection,
call Utilities Permitting at 941-861-0629 or
941-861-0623, 7 a.m. to 4 p.m., Monday through
Friday. The location will be provided to you when
you make your appointment.
Who do contractors contact to set new meters for new
construction?
Contact Utilities Permitting at 941-861-0569 or fax
the information to 941-861-0603. Provide all
applicable lot/parcel or address information.
Who do I call for a pool fill adjustment after
resurfacing work or constructing a new pool?
Contact our Customer Service office at 941-861-6790
between 8:30 a.m. to 4:30 p.m., Monday through
Thursday, and 9 a.m. to 4:30 p.m. Friday.
Your pool company can fax a letter to 941-861-0603
showing how much water was used in refilling the
pool. Pools that have been simply topped off with
water do not qualify for this adjustment.
Can I get an adjustment for new sod on my property?
Yes, if your property has both central water and
sewer. If you have alternate sewer service or if
septic does not apply, check with your provider.
Water may be used to water new sod for up to 60 days
is not eligible for adjustment. New sod or new
plantings must comprise 50 percent of a yard to be
eligible for adjustment.
How do I make a citizen’s complaint for watering
restrictions?
Contact Sarasota County Call Center at 941-861-5000
between 6:30 a.m. to 5 p.m., Monday through
Friday.
Provide the address and the time, date and frequency
of the water violation.
Who do I call for an adjustment for a very high water
bill?
Contact our Customer Service office at 941-861-6790
between 8:30 a.m. to 4:30 p.m., Monday through
Thursday, and 9 a.m. to 4:30 p.m. Friday to request
a high bill packet.
This information include dye tablets for testing
toilets for leaks, an informational guide on what to
check for and how to read your meter. It will also
include a seven-day read sheet that may be required
to process either an adjustment or a one-time
waiver. The waiver is allowed once during the life
of the account. All requests must be received in
writing along with any applicable repair receipts.
-
Our fax number is
941-861-0603
-
Post Office Box
2553, Sarasota, FL 34232.
My backflow assembly is leaking.
Homeowners are responsible for all back flow
assembly repairs and are responsible for contacting
a certified plumber in backflow repair. For
more information, contact Utilities Operations at
941-861-0573.
Do I need to test my backflow device every year?
Yes, pursuant to county ordinance, county water
customers may choose to directly contract with a
licensed contractor for the annual testing and any
necessary repair or replacement of their backflow.
Beginning Jan. 1, 2008, they may request that the
county provide the services at county rates.
Rates are listed in
Resolution No. 2007-208
Backflow Program
You
may contact Utilities Operations at 941-861-0573 for
a list of Sarasota County-certified plumbers.
Why do seasonal residents pay a base charge year-round?
Our
water and wastewater treatment plants are built to a
specific size to accommodate the number of people we
service during peak season. The base charge pays for
the fixed cost of operating these plants. Billing
customers only when they are in Sarasota would
increase charges for year-round residents. Certain
costs, like, personnel, maintenance and fire
protection, remain the same whether or not
water/sewer is actually used at your home.
What is the $1.70 billing charge that shows up on my
statement?
This is the administrative charge that covers the
cost of generating, printing and mailing your bill
each month.
